Frequently Asked Questions

We’re here to answer all of your questions!

 

Very easy! Visit our website and complete the ‘Get a Quote’ form or text/call us at (713) 480-1571.
We generally work in teams of 3. This provides our clients with a quicker service so you can enjoy your clean home faster! We work hard to keep the same friendly team assigned each time. Occasionally, we might send a team of 2 or 4 depending on that day’s schedule.
We will assign a team of cleaning technicians based on your location, and scheduled day. All of our cleaners are well-trained, highly rated, and thoroughly vetted. Most of our cleaners have been with us for several years, some even over a decade!
Our highly skilled cleaners are eager for your home to be as fresh and clean as possible. We ask that you tidy up the living spaces and make sure the floors are clear of toys, shoes, and clothing. If you wish for us to change your linens, we ask that you leave a clean set of bedding sheets (fitted, flat, pillowcases) on top of each bed that is to be serviced. Thank you for helping us ensure you have the best cleaning experience possible!
We always start recurring services off with a thorough deep cleaning. This gets your home in top-notch condition and ready for us to maintain the level of cleanliness. We spend extra time in areas such as the bathrooms getting hard water cleaned out, dusting knick knacks and decorations throughout the home, getting your baseboards, blinds, doors, and door frames washed, and all your cabinet doors wiped down. The floors are also thoroughly cleaned to make sure every area of the home is brought up to maintenance level for recurring service.
Great question! We provide all equipment and products to get every job done. If you have a product you absolutely love and would like our cleaning crew to use it, please leave it out on the counter. If there are any specific requirements, please leave a small note with your preferences. If you text or call us with this information, we will make sure to update our client notes for future reference as well!
The cleaning depends on several factors including how large the home is and what all will be cleaned on that visit. It may take as little as 30 minutes or as long as 4-5 hours, depending on the size and condition of your home and the service that you requested. All of our cleaning technicians are professionals and are trained to be highly efficient. So don’t be surprised if we finish in less time than you expect. That’s what we do!
We will also send you a reminder the day before each cleaning with the arrival window. Morning appointments have a 30min window and afternoon appointments have a 60min window to allow for traffic fluctuations. If you will not be home when the team arrives, simply contact our office to give entry instructions.
Our cleaners don't expect tips, but they truly appreciate them! If you are happy with their hard work, you can directly leave a cash tip for the team. If you won't be present to tip them in person, you can also add a tip to your Zelle or Venmo payments. We give 100% of tips to the employees that clean your home.
We pride ourselves on being reliable and consistent. Our cleaning teams rarely arrive later than scheduled unless there is extremely heavy traffic or another unusual occurrence, in which case we will notify you as soon as possible. If the arrival window has passed and you have not heard from the cleaning technician or our office staff, please call us at (713) 480-1571 so we can provide additional support.
If you need to cancel a cleaning or reschedule your appointment, please text/call us as soon as possible and we will take care of it. We ask that you give us as much notice as possible. We do require a 24-hour notice to avoid a late cancellation fee. We will do everything we can to not add unnecessary extra fees, but in the event of multiple skips, we will kindly ask to adjust the price of your next cleaning to reflect the extra time it takes the cleaners to bring your home up to maintenance level again.
If you find you need to change your appointment time, simply text or call at (713) 480-1571 and we will work to find an alternative option for you. We ask for you to give us a 48-hour notice when rescheduling any service.
Payment is due at the time the cleaning is completed. You can leave the check with the team, or pay via Zelle or Venmo.
We wish for your home cleaning to be as stress-free for your pet as it is for you. If your pet prefers to have its own space while people are in your home, feel free to place them in a safe and secure location. If you have a furry loved one who is particular about who you let in your home, we ask that you secure them outside or in a gated area for the safety of your pet and our cleaning crew. If you plan not to be home when our cleaning team arrives, we ask that you let our team know during your initial consultation so we can establish safe and comfortable protocols for making your home sparkly clean.
Not at all! Our teams are ready to take care of all the cleaning while you are at work or out enjoying your day. You can leave a key or door open, or share a code to access the home. For those who prefer to be home during the cleaning, no problem, we’re more than happy to work around you.
Ideally yes, but we can work around your needs. Just give us a call so we can be prepared. Keep in mind that in order to clean inside the cabinets, closets, and appliances, we need those areas clear of personal items. Just a friendly reminder, make sure electricity and water are ON for your scheduled cleaning 🙂
Please turn off your alarm or home security system on the day of the cleaning visit in order to prevent it from going off accidentally. While we also value home security, we do not want to burden police or security services with false alarms, which are also very stressful for our employees.
If you are not home when our team arrives and have not provided access information in advance, we will contact you and request a way to enter, such as a garage code or hidden key. If the cleaners cannot gain access or are turned away at the door, we will charge you a lockout fee of up to 100% of the full cost of the cleaning to compensate our cleaning technicians for the lost time.
We cannot clean animals' & humans' body fluids, blood, feces, vomit, cat litter boxes, bird cages & urine, or excretions.
While our cleaners work hard to make your home sparkle, there are limits to what we can do with set-in stains or certain textured or porous surfaces, such as fabrics, wood, shower doors, bathtubs, grout, countertops, etc. We will clean these surfaces as thoroughly as possible, but they might not appear as visually clean as other surfaces. If your home has hard water with a high mineral content, it may have created permanent mineral stains or build-up. While we will do our best, we cannot guarantee the removal of all hard water deposits. Blinds that have not been dusted in a very long time is another example where we will do our best but might be limited.
Our cleaners receive ongoing training and regular performance reviews to ensure consistently good service. You can trust that our employees know what they are doing, and do not need to be supervised while cleaning, so we ask that you do not attempt to direct or instruct them while they are working. If you would like to inspect a cleaning while they are cleaning your home, please wait until they are completely finished. If you ever have concerns about any of our cleaners, please contact us as soon as possible at (713) 480-1571 or info@uhaveitmaidtx.com so that we may address the issue promptly.
We hope you never do! We have fully vetted and tested our cleaners, so we know they are working hard to leave your home sparkling clean. But if you aren’t satisfied, please contact us right away at (713) 480-1571 or info@uhaveitmaidtx.com so that we may address the issue promptly. For your peace of mind, we have a 24-hour guarantee so if necessary, we will send the team back to re-clean any necessary area.
Our cleaners are thoroughly screened and vetted before hiring. While in your home, they are very careful to protect any fragile objects, and will not open drawers, cabinets, closets, or rooms with closed doors without permission. However, accidents can happen. We will reach out immediately in case of an accident. If you have delicate or irreplaceable items, please put them in a closed area or let us know which areas are off-limits. And always secure any jewelry, cash, and weapons.