Terms and Conditions
To schedule a cleaning please call or text us at 713-480-1571. We’d love to help take care of your home or office. If you are a recurring client and have received a confirmation text, simply click ‘confirm’.
We provide you with a one-hour (1 hr) arrival window so that you can plan your day. We will text you the arrival window one day before your cleaning is scheduled.
We work in teams, typically we will send out a team of 3 cleaners, but sometimes we do work in teams of 2.
We schedule the same team for our weekly and biweekly clients. However, we cannot guarantee the same team for our monthly clients.
- All appointments canceled at least 1 business day prior to the scheduled cleaning will not be charged any fee. Any appointment canceled within 24 hours is considered a “last-minute cancellation” and is subject to a fee of 50% of the total cost of services. This fee compensates our staff for the loss of time and work.
- In the event that we need to cancel a cleaning due to extreme weather or other circumstances outside of our control, we will provide the client with 1-2 alternative dates/times as soon as possible.
- We know life happens and sometimes your service will need to be skipped. In the event that you need to skip your service due to illness, loss of power, vacation or circumstances beyond your control, we are happy to work with you. If you reschedule your cleaning within 7 days, there is no fee. After the initial 7 days, we may charge a fee of $20 per additional week in between cleanings to reflect the extra work our cleaners will have to perform.
- In order to be sure that you are aware of our appointment, we will send a confirmation text one day prior with a one-hour arrival window. We require access to the location within 15 minutes of arrival. In the event that the client is not able to give access, we will either consider it a cancellation and charge a fee of 50% of the total cost of the service or charge an additional fee for the extra time the team spends waiting.
- We do not carry client keys with us. Please be sure to have someone present, leave a key hidden, leave a door unlocked, give us a code to a door or the garage or have another way for us to access the property.
We are closed for all services on major holidays including Independence Day, Labor Day, Thanksgiving, Christmas Day, and New Year’s Day. If your regularly scheduled cleaning falls on one of these days, we will work with you to reschedule as close to your original date as possible.
Payment is due on the day of service. We accept Zelle, ACH or credit/debit cards. We do require a credit or debit card on file in order to schedule your cleaning. We reserve the right to charge a $25 late fee if payment is not made within 7 days of service. We reserve the right to pause/cancel future service after 21 days of nonpayment.
One time cleans (move-in, move-outs, deep cleans) are charged hourly. First time visits are also charged on an hourly basis because no two spaces are exactly the same. Recurring service is charged on a flat rate basis so that you always know what to expect.
Tipping is always appreciated if you are thrilled with your service, but it is never required. We have multiple ways to leave a tip for your cleaners. You can give cash directly to the team or you can use Applause to pay with a debit or credit card. Immediately after each clean, you will receive a follow-up text which includes an option to tip your cleaners.
We reserve the right to increase our rates as needed. We try to limit how often we raise rates and will always communicate with plenty of advance notice.
Yes – in order to schedule your first cleaning, we require a $60 deposit and a signed quote. This deposit will go toward the total cost of your first cleaning. If you need to cancel your cleaning, please contact us as soon as possible. If you cancel your scheduled appointment, your deposit is fully refundable if given 2 business days notice. If you need to reschedule your appointment, your deposit is valid for 30 days. Last-minute cancellation/lock-out fees apply.
We offer one-time and recurring cleaning for residential clients. This includes move-in or move-out cleanings, deep cleans and regularly scheduled cleanings. We also have teams that are specialized in cleaning offices.
- We do NOT clean the following items:
- Bodily fluids or feces (pet and/or human)
- Biohazard materials
- Electronics
- Infestations (pests, insects, etc.)
- Hoarder situations
- We do not deep clean mini blinds
- Cleaning inside dishwashers, washing machines, and dryers.
- Cleaning heavily soiled areas or areas of disrepair, including rooms or homes with extreme dirt build-up, mold, mildew, peeling paint, or other unsafe conditions.
- Heavy lifting. Due to insurance restrictions, our cleaning technicians may not lift anything weighing more than 25 pounds
- Cleaning anything we cannot reach with a 2-step ladder due to insurance restrictions
- Cleaning window tracks and sliding glass door tracks
- Cleaning inside of curios, china cabinets, etc.
We take pride in our work and want every customer to be satisfied every time. If something is not right, the client must contact us within 24 hours with details and photos. We will then send a team out to reclean any areas of concern and ensure your full satisfaction. We do not offer any refunds.
There is no need for you to be present during your cleaning. In fact, most of our clients love to let us do the cleaning while they are at work or out running errands. You can leave a key, a door open or give us a code for a door or garage access. If this is your first time using us, we highly encourage you to do a final walk-through with the cleaners to ensure you are satisfied with our work.
No! We’ll take care of bringing all the supplies, including vacuums. If there is a special product that you require and will provide, please contact our office so we can update our job notes and ensure our team has the necessary details.
Yes! Those services include: cleaning inside the refrigerator, inside the oven, windows (although some restrictions apply), dishes, sweeping the patio or garage, organizing, as well as wet wiping blinds, baseboards, doors, and cabinets. In some instances, we can also help with organizing!
- We love pets and want to treat them as part of your family!
- Please secure pets in a crate/extra rooms/etc for first time visits.
- For recurring service, if there are any potential concerns about safety for our cleaners or your pet escaping the home while we come in/out, please have a plan for securing your pets.
Due to safety reasons, we expect homes to be free of bugs and pests. This is in order to protect our cleaners and ensure clean equipment for each and every home. We reserve the right to cancel a visit if the location has visible infestation and may require pest control services. This is considered a cancellation and may be subject to a fee of 50% of the total cost.
We will put all trash in a large bag and place it in an “animal safe” area such as a trash can or in the garage. Our teams do not remove trash from the location.
We take before and after photos for first time jobs, moving cleans, and in the event of an accident. All photos are non-personal and directly stored safely within our system and not shared outside our team.
We must have access to water and electricity and the HVAC should be in working order. Properties must be completely vacant and free of garbage, construction scraps, or debris. We do not haul away post construction, renovation, or moving debris or materials.
We take great pride in caring for your home as if it were our own, and every now and then accidents may happen. Each incident is unique and will be investigated thoroughly. If you have sentimental or extra fragile pieces in your home, please consider removing those items or leaving us detailed instructions so we can skip that item or area.
- Either party has the right to terminate services at any time.
- We reserve the right to end services at any time if we feel the client and U Have It Maid are no longer a good fit due to the following, but not limited to, situations:
- The property has become an unsanitary situation
- The client has placed expectations which cannot be met within the services of our company
- The client is seeking services U Have it Maid is unable to achieve
- The cleaning technician feels unsafe on the property
- The client continuously cancels, creating inconsistency in scheduling
- Drugs, or other illegal substances, are found on the property
- Weapons and guns are not properly secured and locked
- Poaching our staff (this includes offers to our cleaners to come and clean privately)
Our cleaning technicians are the heart of our business and their safety is extremely important to us. The areas to be cleaned must be accessible without excess clutter or hazardous conditions. Indoor temperatures must also be appropriate for them to work safely
We are proud of our wonderful employees and we put a lot of time, money, and effort into recruiting, hiring, and training only the best people. Sadly, some past clients have tried to take advantage of our hard work by trying to “poach” our employees. Please do not solicit our employees for side jobs or direct hire outside of this contract. Not only does this place our employees in an awkward situation, it is also unfair to our small business. If you attempt to solicit an employee for private hire without paying the required $2,500 finder fee, all future services will be immediately terminated.